60% Fewer People, 90% Faster: The Vacancy Strategy

Fewer People, More Output: The Vacancy Strategy (Diego Mogollon, VentureCrowd)

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You can drive AI transformation in compliance heavy industry! This episode proves it!

Diego Mogollon wears two hats at VentureCrowd: CMO and CTO. The regulated FinTech platform has raised $440 million.

• Over the last two years,

• Tech team shrank 60%.

• Development time dropped 90%.

• Marketing team went from six people to one, and they're handling more volume than ever before.

He didn't fire anyone. His team kept getting poached because they were good. Each time someone left, instead of opening a job req, Diego mapped every task that person owned and asked three questions:

• what can an agent handle

• who can upskill into this,

• what process can we redesign

He calls it the Vacancy Strategy, it's changed everything about how VentureCrowd builds.

What you'll learn:

• Why backfilling roles the traditional way is the biggest missed opportunity in AI adoption

• The Customer Zero strategy: build AI agents for your team before your customers

• How a crew of specialised AI agents replaced a marketing team of six in a regulated FinTech

• Agent KPIs most companies aren't tracking: resolution rates, escalation rates, latency, and context poisoning

• Why giving agents more data makes them worse, not better

• The shift from human in the loop to human at the helm

• How to run a 24-hour agent challenge with your team this week

Key frameworks:

• Vacancy Strategy: Every time someone leaves, don't backfill. Map. Reassess. Redesign.

• Customer Zero: Build AI for your internal team first. Solve your problems, then your customers'.

• Agent KPIs: Resolution rate, escalation rate, latency, tokens per agent.

• Context Poisoning: An agent should know what it needs to know. You don't dump the company wiki on a new hire's first day.

Key stats:

• Tech team 60% smaller over two years

• Development time down 90% (months to weeks, weeks to days)

• Marketing team: 6 people to 1

• $440M raised through VentureCrowd's digital platform

• Bug debugging time cut 90%+ with a single agent

48-hour action: Next time a role opens on your team, hold the job req for 48 hours. Map every task that person did. Identify one that an agent could handle. You'll find it.

Guest: Diego Mogollon, CMO/CTO at VentureCrowd

LinkedIn: linkedin.com/in/diegomogollon

Company: venturecrowd.com.au

Host: Ramon Rodriguez

LinkedIn: linkedin.com/in/ramonrodriguez

Website: www.appliedaiaustralia.com.au